Thread: Tips for making customer Happy..!!

Customer is the King of our business... So relation between our customers & us should be good.. So some points are like:


1. Fix everything two ways
2. Suggest blowing out the dust
3. Make customers into fans
4. Take the blame
5. Memorize awkward phrases
6. Practice puppetry
7. Greed will get you nowhere
8. (Bonus!) Give customer service people a career path

Give your best for the customers which they want like best services.. Timely delivery of goods or services.

Give everything that the costumer want in cheap price.

But make a profit by investing less money then earned while maintaining quality.

1. Always keep your promises—There’s nothing worse than being lied to. If you say you’re going to do something, come hell or high water, you’d better do it. It only takes one mistake on your part for you to permanently lose all credibility with a customer. So, always keep your promises.
2. Do more than they expect—Beyond simply keeping your promises, take things a step further and give your customers more than they expect. This takes you from simply satisfactory to excellent and remarkable. Your goal is to make the customer pause for a moment to say “Wow. This company really went the extra mile for me.”
3. Reward loyal customers—Simply saying “thanks” can go a long way to making a customer feel appreciated so they keep coming back. Rewarding your customers can be as simple as giving them a special discount, or it can even mean sending them a special gift in the mail.
4. Be great every time—Consistency is one of the most overlooked aspects in achieving customer satisfaction. Customers want to know exactly what they’re going to get from you when they buy your products and services. Don’t make them doubt you by being inconsistent. Strive to be great every time.
5. Ask your customers for suggestions—If you’re really serious about making sure your customers are happy, just go right out and ask them what you can do to accomplish this. A good way to do this is to send them a survey after a transaction where they can grade your performance and make suggestions as to how they feel you can service them better. Make sure you actually take these suggestions to heart rather than just filing them away somewhere.
6. Solve problems immediately—When a customer complains, you should address the problem head on to find a solution. Don’t waste time trying to pass the blame onto someone else or by arguing back and forth with the customer. The customer only wants you to solve the problem, so hurry up and do it.
7. Be easy to contact—Few things are more frustrating than being unable to contact a company when you have a question or complaint. Make it as easy as possible to get in touch with someone from your company. Publish all your contact information on every page of your website, and do your best to respond to emails as quickly as possible.

Thanks carl! Great post you wrote there Keep your promises is one of the things I look to the most, many people disappointed me already, I'm going further with the good ones only

Yeah! it really a nice post. In freelancing, clients are always on your head, Giving them all the work updates on the time is really necessary.

Great suggestions. Being pro-active is important. When you haven't spoken to your clients in a long time they may forget the great service you have. Don't let them think that the only time you care about them is on invoice day and whenever they have a problem. Regular follow-ups go a long way in increasing client satisfaction and loyalty.

nice tips thanks you

I would like to add some more tips for making customer HAPPY..!!


Understand their needs

Be a partner

Don’t fool them

Try to up-sell at the right time


If your customer is satisfied with you so they will do your marketing job.

A returning customer will give you more profit then a new customer so make your customer happy as much as you can. for this we belive on chinese way of selling mean Low Profit but Lot of Sale = High Gain.

The biggest thing is to be willing to negotiate on your prices, that and making sure everything is displayed well. Many people who go to a garage sale and see stuff just piled up everywhere will just walk away because they do not want to have to search for stuff. Be careful about serving any homemade food or beverages, many communities have laws against this..

Hello

Wow.... You really doing great job. Thanks for sharing this informative information.
Please keep sharing more and more information....

I already tools about the first tips.
And thanks for carl13 also for the information.
Doing something more than costumers expect is good.

I liked the third!

Make customers into fans

Really great, hope I can make it true one day.....

Originally Posted by kaselaten

I liked the third!

Really great, hope I can make it true one day.....

Good luck for you.

Hello friends

1. Put Your Customer First And Identify The Best One: Customer focus is a must to begin with and no matter what you do, you are at the service of your customer. Customer service begins with your employees following this rule. Gathering customer information like birthdays, their preferences, habits, spending profiles, etc. and acting upon it paves the way for healthy interactions with them in addition to collecting feedback about your products and services. Some companies are actually using six sigma to help achieve this systematically.
2. Keep Updating Customer Data By Staying Close To Them: Customer profiles keep changing with changes to their financial and social conditions. A change in contact details or purchase preferences comes in handy in the management of customer relationships. For example, a card sent when a customer purchases their first home is certain to please the customer. This also helps adjust products and services according to customers’ expectations.
3. Categorize Customers: You can group customers broadly by their demands, specific requirements and nature. You can start doing this by asking basic questions. As expectations vary, one single product may not satisfy everyone. Different products and services may have to be developed to meet different customer needs. Many companies have used six sigma to help achieve this.


Thanks for sharing us